Communication methods include; oral, written, electronic, face-to face, diagram, picture, number, and video.
Get Full Essay Get access to this section to get all help you need with your essay and educational issues. How do you review the range of individuals and groups in your workplace whose communication needs must be addressed? In my current role as Care Supervisor I communicate with a range of individuals such as: When I communicate with service users I am mindful to maintain dignity and respect to the individual, I ensure that my communication does not cause distress or offense I adapt my communication either formal or informal depending on the topic.
Explain how you support effective communication within your job role The importance of having and maintaining effective communication is to promote a positive working relationship between others.
By maintaining and promoting effective communication can reduce misunderstanding this way all staff are working together to meet the needs of the service users. Explain how you analyse the barriers and challenges to communication within your own job role.
There are many barriers to communication which I face in my daily role as Care Supervisor, the service users I work with can have very complex needs such as dementia, this can be a barrier to communication where residents can become forgetful, or use different words or mix words which can lead to misunderstandings for staff, language barriers is something I encounter everyday as we have a resident where English is not their first language, this can cause tension between resident and staff as both get frustrated.
Another barrier is cultural differences as said before we have many staff from different countries and during communication some staff can speak abruptly which can come across rude or disrespectful when communication with others. Explain how you monitor the effectiveness of communication systems and practices in your work place.
It is vital to monitor the effectiveness of communication systems and practices, within my job role I monitor communication by asking verbal questions to ensure that information has been understood and staff are made aware of what is required of them in regards to their working practices and roles and responsibilities.
By monitoring communication can be used to clarify and confirm understandings this way any misunderstandings can either by avoided or rectified accordingly. Explain how and why you should evaluate existing communication systems and practices Within my working environment I use various communication systems, for example verbal communication, in which I use correct tone, pitch and language to communicate my needs, to pass on information and knowledge, also during handover when communicating with staff, I evaluate by monitoring and observing others during communication to ensure that information has been understood.
What improvements would you propose to put in place for the communication systems and practices used which will address any shortcomings? Using feedback questionnaires can provide improvements and can address any shortcomings, I conduct regular feedback questionnaires by various methods such as contacting family members either by email, telephone or in the post, this gives the company information on how or what improvements can be made, also during assessment process I ask the families how the like to be contacted, the various methods I use to contact family members is by face to face communication this can be done when families visit their relatives.
How do you compare the effectiveness of different communication systems for partnership working? I compare the effectiveness of communication by using clear speech, appropriate tone and language, and use different types of communication methods depending on who I am communicating with.
When communicating with staff during handover where relevant information needs to passed over to able the staff to perform their duties correctly and effectively, I use formal communication as I need to be sure that the information has been understood, so I ask questions and ask that staff members write down any relevant information, so when doing this I can observe my staff members to determine if communication has been effective.
I encourage staff to ask questions if they are unsure of the information or their responsibilities and duties. What improvements would you propose to make improvements to communication systems for partnership working? I would also like to introduce having weekly mini meetings with staff to discuss any issues with care practices and any difficulties they may have, this would be informal and an open door policy so the staff have a choice to attend but would be able to raise any concerns as and when required.
I would also like to give training to new staff on how to answer the telephone appropriately and effectively, as this is sometimes overlooked and new staff may not be aware that they can indeed answer the telephone.
I have suggested that walkie talkies be introduced for care staff to use, as the home is quite large and sometimes it is difficult to find staff if they are busy, and also in case of emergency staff can contact fellow colleagues, this will avoid unnecessary back and forth trying to find staff, and it will give security especially at night.
Explain legal and ethical tensions between maintaining confidentiality and sharing information. Maintaining confidentiality within the care setting is vital in order to protect the personal and sensitive information of staff and service users. Any information must be kept in line with the 8 principles of Data protection act where information is kept secure, not kept longer than necessary, processed with the individuals consent, be relevant and not excessive, there are many tensions that can arise in regards to maintaining confidentiality and sharing information.
I encourage all staff to report any issues regarding any unsafe practices and ensure that each staff member attends safeguarding training so they are aware of the correct procedures to follow if abuse or unsafe practices occur, every staff member is aware of the Whistle blowing procedure and how to use this effectively.
Other tensions that may arise could be between staff when an issue has been raised over unsafe practices, this can cause tension and conflict within the workplace, it is my duty as care supervisor to ensure that any allegations or issues are dealt with in a professional manner maintaining confidentiality at all times.
What are the essential features of information sharing agreements within and between organisations? The essential features of sharing information within our care setting are: Maintaining confidentiality is not only vital but a legal requirement and must be adhered to at all times.
Under no circumstances must any information regarding the workplace be discussed on social networking sites, any information discussed will be a serious breach of confidentiality and any staff found to be discussing any aspects of work on social networking sites will suffer the consequences of the breach of confidentiality.
When recording information this must also be done in private and ensure that the records are stored away safely. More essays like this:Use and develop systems that promote communication 1. Be able to address the range of communication requirements in own role.
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